Success story

Stad Kortrijk

Kortrijk, a city in West Flanders, Belgium, struggled with managing and responding to a high volume of resident inquiries. Many questions went unanswered or were challenging for users to resolve, resulting in a backlog of unaddressed queries. The city required a solution to deliver timely and accurate information, exclusively sourced from the website's content.

Kortrijk, a city in West Flanders, faced challenges in efficiently answering numerous resident inquiries. To address this, we developed a GPT-powered chatbot and an advanced search function. The chatbot now provides instant answers based on website data, while the search function delivers relevant AI-generated responses. Both solutions ensure real-time updates and have significantly improved the user experience by reducing unanswered questions and making information easier to find.

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Generative AI

Challenge

Kortrijk, a city in West Flanders, Belgium, faced a significant challenge in managing and responding to the numerous questions from its residents. Many inquiries went unanswered or were difficult for users to resolve, leading to an overload of unaddressed queries. The city needed an effective way to provide timely and accurate information to its users while ensuring that responses were sourced solely from the website's content.

Solution

To address this issue, we developed a chatbot powered by GPT technology, designed to provide users with instant answers based on the data available on the city’s website. One key requirement was that the chatbot should only use data from the website, leading to the implementation of specific rules to ensure compliance. Additionally, we created an advanced search function that allows users to input search terms and receive AI-generated, relevant answers. This search function also ensures that data is updated in real-time, meeting the client's need for current information.

Result

Following the implementation of the chatbot and advanced search functionality, there was a noticeable reduction in the number of unanswered questions. Users now find it significantly easier to obtain the information they need directly on the website, which was previously challenging to locate. The real-time data updates and accurate responses have improved the overall user experience and efficiency in handling inquiries.

Future Outlook

Looking ahead, we plan to continue refining the chatbot and search functionalities to enhance their performance further. Future improvements will focus on expanding the chatbot’s capabilities and ensuring even more precise and relevant responses. We will also explore additional features to continue improving user experience and maintaining up-to-date information on the website.

Defensie België

Defensie Belgium needed a new website that was informative, user-friendly, and capable of handling extensive information. The site required features for simultaneous updates by multiple users, automatic digital campaign launches, and an integrated job system with CRM. It also needed to monitor user behavior and campaign performance while ensuring GDPR compliance.

Buildwise

Buildwise aimed to create a user-friendly website with advanced search, content and event management systems, and visually engaging, interactive elements, all seamlessly integrated with existing systems.

Sport Vlaanderen

Sport Vlaanderen is a government organization that aims to promote physical activity among the Flemish population in Belgium. The organization's website was developed using the open-source Umbraco content management system, which allows for flexibility and scalability to support the over 40 000 pages of content on the site.

Digitization of education

Educational institution GO! needed a modern solution that could give students an independent way of developing their strengths and weaknesses by using a variety of learning materials in line with government-issued focus goals.